Business Voice Solutions and VoIP Communications

Whether your business is looking to move communications systems to the cloud or looking to maximize on-site investments with blended technologies, Nordicom helps create customized business collaboration and communications platforms that align with your organization’s goals.

With our solutions, you can work effectively with your teams – no matter where you are.

Efficient business voice solutions and effective VoIP communications are crucial to today’s work forces. From cloud-based phone solutions to call mobility and more, Nordicom Technologies will help ensure that you can communicate with your team and your customers 24/7/365.

With modern Voice over Internet Protocol services, you can make voice calls over the internet rather than using a landline, which is especially useful when so many teams are working remotely in today’s modern workforce.

Unified Communications & Collaboration

We have extensive experience designing, deploying, and managing a diverse variety of communication systems and tools – such as AT&T Office @ Hand, Microsoft Teams Phone System with Direct Routing, and AT&T Webex Calling.

Contact and Call Center Solutions

Call centers require customized solutions to address the needs of specific industries. We help our contact center customers around the world create profitable customer experiences through a powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions.

Next Generation 9-1-1

The emergency 911 system has been in place for generations, but times have changed significantly since it first began in 1968. Today, Next Generation 9-1-1 systems rely on powerful modern technology to ensure no calls get missed.

The National Telecommunications and Information Administration and the National Highway Traffic Safety Administration are responsible for the joint 911 Implementation and Coordination Office.

As communication technologies have evolved to include wireless phones, text and picture messaging, video chat, social media, and Voice over Internet Protocol (VoIP) devices, 911 services should be able to accept information from these communication methods.

As noted by the National Telecommunications and Information Administration, while efforts are underway across the nation to enable call centers to accept text messages, the future success of 911 in serving the public’s needs will only be possible when Public Safety Answering Points (PSAPs) have transitioned to an Internet Protocol (IP)-based 911 system, commonly referred to as Next Generation 9-1-1 or NG911.

Next Generation 9-1-1 creates a faster, more resilient system that allows digital information to flow seamlessly from the public through the 911 network and directly to first responders. It would also simplify and enhance communications between departments and other call centers, such as when a caller must be transferred to another jurisdiction.

Modernize Communication and Collaboration

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