Fully Managed/Co-Managed Support for the Modern Workplace

Our services extend far beyond implementing technology, securing your systems, integrating products, and customizing solutions for you. We consider yourselves a part of your team, and as such our certified Project Management Professionals can provide comprehensive solutions spanning from project initiation to project implementation and completion.

We employ our proprietary process flow while leveraging Nordicom software and tools to create effective, efficient solutions as well as an overall outstanding experience.

Managed Microsoft 365

Office 365 gives you all the benefits of a modern workplace, but organizations are realizing that they still have to provide IT resources to manage and support it day-to-day. Managed Office 365 from Nordicom eases the burden of daily maintenance and support, allowing your IT team to work on strategic initiatives.

Pass the complexity of managing Office 365 to a dedicated team that focuses on Office 365 every day. Our team can revolutionize the way your business works — from Teams collaboration to identity security.

Productivity for the Digital Age

Microsoft 365 solutions are built to maximize your subscription and make life easier for users and administrators alike by providing:

  • Planning and execution of complex migrations and deployments
  • Security, monitoring, and backup to protect your data
  • 24/7 customer support included for managed environments

Project Management Services

Nordicom’s team of professional PMP certified project managers pride themselves on an “end to end” project management experience that is second to none. Spanning from project initiation to project implementation and completion, our project team works through a proprietary process flow leveraging Nordicom software and tools along with our “best in class” project team to deliver a comprehensive, hands-on project experience.

Staff Augmentation

Nordicom’s Staff Augmentation services use proven search and recruitment methods to secure the highest quality technical talent aligned with your company’s specific skillset needs and cultural requirements. This service is designed to add extra talent to your team on an on-demand basis. Our thorough qualifying process includes phone screenings and in-person interviews, along with live system skills testing, technical testing, white boarding, role playing and analysis of past performance.

Minimize Licensing

We’ll move your existing Office 365 subscriptions to Nordicom’s Managed Microsoft 365 solution and design a deployment that maximizes your existing licenses on servers, devices, desktops, and in the cloud. Consolidated invoices simplify your accounting.

Simplify Microsoft 365 Migration and Administration

Our Microsoft 365 experts provide a smooth onboarding and migration experience customized to your needs, as well as ongoing administrative support.

Security First

Nordicom offers a consultative approach to developing security policies for your organization.

  • Standard security baselines can be applied to your environment.

  • We can ensure user identity and access to company data is configured appropriately.

  • Features can include a log analytic solution to proactively monitor all aspects of your Microsoft 365 environment.

  • You will have 24/7 access to experts to guide you through the complex world of Microsoft security.

Improve Help Desk Services

Our one-stop support services include help desk services with a 24×7 U.S.-based support team. When needed, we’ll escalate your tickets via our direct link to Microsoft Premier Support.

Extend with Professional Services

As a Nordicom customer, you have access to our professional services team when your business needs it. Our services include SharePoint design, mail and data migrations, assessments, security, storage, and more.

Managed Microsoft 365

Azure delivers some of the most advanced cloud computing solutions in the world, but for many organizations, the public cloud can be challenging to implement and manage. This is especially true for organizations that must maintain the highest levels of security or compliance with industry regulations and standards. Our comprehensive suite of managed services gives you the ability to focus your IT resources on product and service innovation, while we handle the day-to-day administration security, compliance, and optimization of your infrastructure.

  • 24/7 support
  • Monitoring and alerting
  • SOP-based alert handling
  • Escalation & incident management
  • Onboarding and setup
  • Ticketing tool
  • Phone channel & email integration

We manage your Azure cloud infrastructure, providing 24/7 managed services and monitoring with a dedicated help desk for faster escalation and resolution. We also ensure cost optimization, security compliance, and day-to-day infrastructure and DevOps operations.

Our highly trained IT experts are certified systems engineers who work around the clock to provide necessary support.

Microsoft Teams Phone System: Managed/Co-Managed

Microsoft Teams is quickly emerging as the new central hub for work for many businesses. Offering a convenient place to work with colleagues on shared projects, Teams is a polestar of productivity in the digital world. Thanks to Microsoft’s consistent investments in UCaaS technology, it’s even possible for companies to transform Teams into the heart of their communication stack.

With Microsoft Teams Phone System, you can move your entire UCaaS strategy into Teams. This opens the door to the highly coveted single-pane-of-glass environment companies crave for their modern teams. After all, as hybrid work becomes more popular, and staff grow more distributed, having a central post where all team members can come together is crucial.

Using Microsoft Teams as your UCaaS landscape means that you only need to
manage a single environment for everything from business calling to collaboration. If you’re going to use Teams as a complete PBX replacement, you’ll need two things:

  • Phone System: The Microsoft Phone system is Microsoft’s technology for enabling PBX and call control functionality within the Microsoft 365 cloud (via Teams).
  • PSTN connectivity: You can either use Microsoft as your telephony carrier and build your entire environment through Teams, or you can connect to a PSTN provider like AT&T through direct routing. With Phone System access, the combined offering allows for calling all around the world.

Nordicom has extensive experience with Cloud PBX(UCaaS) technologies coupled
with a team of Microsoft Certified Teams Phone system professionals.

Nordicom has both a Managed and Co-Managed service offering, where we assist with audit, database collection, user and phone system build, auto attendant, and call flow build services. We also work with manufacturers like Ribbon & AudioCodes to design, build, and configure direct routing services with PSTN/SIP providers like AT&T.

We also offer:

  • 24×7 support
  • Administrator and end user training
  • Escalation & incident management
  • Onboarding and setup
  • Ticketing tool
  • Phone channel and email integration
  • Day 2 support
  • MACD (change management)
  • Help desk

The user experience can be optimized by deploying the right devices and hardware. Taking steps to work with the right Microsoft partner with experience in enterprise voice telephony can make a big difference.

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