Microsoft Teams has taken the world by storm over the past two years, but most workplaces have only grazed the surface when it comes to the program’s capabilities.
Professionals and students know all about the video conferencing and screen sharing, but those two benefits are just the beginning. There’s so much more, and Business Voice is one feature within Microsoft Teams that Nordicom Technologies appreciates for the value it provides to workplaces of all sizes.
Microsoft Teams with Business Voice is a comprehensive, robust communication solution. It incorporates voice calls, cloud security, text messaging, emails, conference calls, virtual roundtables, and more to empower teams to work more efficiently, both on-the-go and in person. Teams also integrates into Microsoft Office, so you can work seamlessly while multitasking.
Microsoft Teams with Business Voice Features: Taking Advantage of All That’s Possible
Microsoft Teams is a unified communication solution that reduces the need to juggle multiple tools and programs, possibly even saving companies the time and expense in the long run.
Most people think of Teams as a conferencing tool. Through Business Voice, it’s essentially a modern-day phone system, one that enables face-to-face conversation, conversation on-the-go, and group chats.
The following are some of the lesser-known yet outstanding features that may be available to you, employees, and your customers through Microsoft Teams with Business Voice.
1. Contact Center Integration
Connect your call centers with Microsoft Teams, which may be especially beneficial for large businesses with multiple locations. The software can make call tracking and communications more efficient, so callers and phone numbers won’t get lost in the daily hustle and bustle.
2. Breakout Rooms
Remember when your elementary school teachers divided you and your classmates into small groups for brainstorming roundtables? Well, that’s back … but virtually. The host of the virtual meeting still has to remain the moderator, but callers can be divided into groups to discuss certain topics or work on specific projects. Of course, that makes it perfect not only as a business voice solution, but also for classes.
3. Settings, Settings, and More Settings
Have you ever really looked at all the settings and features available? You can set the calls to “do not disturb,” send them straight to voicemail, and more.
4. Customize Incoming Calls
Like any other phone, you can customize your greetings, but you can also play music for callers on hold and set up shared voicemail.
5. Auto Attendant
Calls can be answered automatically based on time zone and language settings and then automatically routed to the appropriate phone number. This can be especially useful for small- and medium-sized businesses that operate in multiple countries at all hours of the day but don’t have live people available to answer 24/7.
6. Enhanced Security Features
Microsoft’s enhanced security features are taken for granted — and that’s just the way we like it. Most people don’t actively use the security features. Instead, the features are constantly running in the background like a powerful shield, helping to keep the programs running efficiently while protecting users’ sensitive information.
Microsoft’s security features include Azure Active Directory, Transport Layer Security, Secure Real-Time Transport Protocol, and industry-standard protocols for authentication when possible. These and other security features are made to mitigate the following threats:
- IP address/identity spoofing
- Compromised key attack
- Network denial-of-service attack
- Spim (spam by text/instant message)
- Man-in-the-middle attack (rerouting communication between two users through the attacker’s computer without the knowledge of the two communicating users)
- Real-time transport protocol replay attack (when a valid media transmission between two parties is intercepted and retransmitted for malicious purposes)
7. Artificial Intelligence Technology
Microsoft Teams Business Voice’s AI technology can transcribe voicemails and translate messages, which can simplify and enhance how you communicate with your customers, coworkers, and partners.
8. Microsoft Apps Right There
In most cases, Microsoft Teams comes as part of a bundle that includes Microsoft Word, Excel, and PowerPoint in addition to Business Voice. Because they’re all integrated into one tool, you can use these resources simultaneously during a call. You can also share screens and enable someone else to manipulate your screen, so you can literally work together even if you’re hundreds of miles apart.
Let Nordicom Guide the Way
We have extensive experience with enterprise voice design and deployments including the multiple features of Microsoft Teams Business Voice services such as:
- Microsoft Calling Plans
- Operator Connect
- Direct Routing
As a Microsoft Partner, we can implement and integrate Microsoft Teams Business Voice and a wide range of other technologies to help you work faster, better, and smarter.